92pr Privacy Policy

1. Who We Are

"92pr", "we", "us", or "our" refers to the operator of the 92pr online gaming and sports betting platform accessible at https://92pr.org (the "Platform"). The Platform offers cricket betting, live casino, slots, and related gaming services to eligible users, primarily serving the Pakistani market. For the purposes of this Privacy Policy, 92pr acts as the data controller in respect of personal data collected from users of the Platform.

For any privacy-related queries, you may contact our dedicated data team via the support channel: [email protected]

2. Personal Data We Collect

The categories of personal data 92pr may collect from users include, but are not limited to, the following:

3. How We Collect Your Data

3.1 Directly from You

The majority of personal data 92pr holds is provided directly by you during the account registration process, KYC verification submissions, deposit and withdrawal requests, communications with our support team, and when you update your account profile settings.

3.2 Automatically

When you access and use the 92pr Platform, certain technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, browser type, session activity, and pages or game sections visited. This data is collected whether or not you are logged in to an account.

3.3 From Third Parties

92pr may receive data about you from third-party service providers engaged to support platform operations, including identity verification providers (for KYC), payment processors (JazzCash, Easypaisa, banking partners), fraud detection services, and game software providers such as Playtech.

4. How We Use Your Personal Data

92pr uses the personal data it collects for the following purposes:

• To create, verify, and manage your 92pr account.
• To process deposits and withdrawals in PKR and to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) obligations.
• To verify your identity and age in accordance with our KYC requirements and the responsible gaming commitment that users must be 18 years of age or older.
• To deliver the gaming and betting services you have requested, including live cricket betting, Playtech Live casino, and slot games.
• To detect, investigate, and prevent fraud, money laundering, collusion, cheating, and other prohibited conduct on the Platform.
• To administer the 92pr Coins loyalty programme and any bonus or promotional offer you have opted into.
• To provide customer support and respond to your queries and complaints.
• To send you important account and service-related communications (these are not optional for registered users).
• To send you marketing communications about 92pr offers and promotions, where you have provided your consent and have not subsequently withdrawn it.
• To comply with applicable legal and regulatory obligations.
• To monitor and enforce responsible gaming limits you have set on your account, including deposit limits, loss limits, and self-exclusion requests.

5. Legal Basis for Processing

92pr processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between 92pr and you as a registered user, including account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, KYC requirements, and age verification.
• Legitimate Interests: Processing carried out in pursuit of 92pr's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your fundamental rights.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent, including the sending of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

92pr does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We may share your personal data with the following categories of recipients, solely to the extent necessary for the purposes described in this Policy:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, for the purpose of processing your deposits and withdrawals in PKR.
• KYC and Identity Verification Providers: Third-party service providers engaged to verify the identity and age of registered users.
• Game Software Providers: Including Playtech and other licensed casino software providers, for the purpose of delivering gaming services integrated into the 92pr Platform.
• Fraud Prevention and Security Services: Third-party providers engaged to detect and prevent fraud, money laundering, and other prohibited conduct.
• Legal and Regulatory Authorities: Where 92pr is required or permitted by law to disclose information to government bodies, law enforcement agencies, or regulatory authorities.
• Professional Advisers: Legal, financial, and compliance advisers engaged by 92pr in the course of its business operations, subject to confidentiality obligations.

7. International Data Transfers

The 92pr Platform may involve the transfer of your personal data to service providers or systems located outside of Pakistan. Where such transfers occur, 92pr takes appropriate steps to ensure that your personal data remains protected to a standard consistent with this Privacy Policy. These steps may include contractual protections with the relevant service providers and assessments of the adequacy of data protection standards in the destination country.

8. Data Retention

92pr retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting obligations. The following retention periods apply as a general guide:

• Account data and KYC documentation: retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements.
• Transaction records: retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications: retained for up to two (2) years following the resolution of the relevant interaction.
• Technical and usage data: typically retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud prevention purposes.

Following the applicable retention period, personal data is securely deleted or anonymised.

9. Cookies & Tracking Technologies

92pr uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you access a website. The types of cookies used on the 92pr Platform include:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Performance Cookies: Used to collect anonymised information about how users interact with the Platform in order to identify performance issues and improve user experience.
• Functional Cookies: Used to remember your preferences and settings, such as language and display options.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 92pr Platform.

10. Your Privacy Rights

Subject to applicable law, you may have the following rights in respect of your personal data held by 92pr:

• Right of Access: To request a copy of the personal data 92pr holds about you.
• Right to Rectification: To request correction of any inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data, subject to 92pr's legal retention obligations (including AML requirements).
• Right to Restrict Processing: To request that 92pr limits its use of your personal data in certain circumstances.
• Right to Object: To object to processing carried out on the basis of legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, to withdraw that consent at any time without affecting prior processing.

To exercise any of these rights, please contact 92pr support via live chat on the Platform or by emailing [email protected]. We will respond to all verified requests within a reasonable timeframe. Please note that certain rights may be limited where we have overriding legal obligations.

11. Security Measures

92pr implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption of all data transmissions, access controls limiting employee access to personal data on a need-to-know basis, secure storage of KYC documentation, regular security assessments, and two-factor authentication available to all account holders. Whilst 92pr takes all reasonable steps to protect personal data, no system is entirely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights, 92pr will notify affected users and relevant authorities as required by applicable law.

12. Children's Privacy

The 92pr Platform is strictly intended for individuals who are 18 years of age or older. 92pr does not knowingly collect or process personal data from individuals under the age of 18. Age verification is conducted as part of the KYC process for all registered users. If 92pr becomes aware that personal data has been collected from an individual under the age of 18, that account will be suspended immediately, the data will be deleted, and any related transactions will be reversed where possible.

13. Changes to This Privacy Policy

92pr reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Where changes are material, 92pr will endeavour to notify registered users by email or via an in-platform notification. Your continued use of the 92pr Platform after any such update constitutes your acceptance of the revised Privacy Policy. We recommend checking this page periodically to stay informed of how 92pr processes your personal data.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or 92pr's data practices, please contact us through one of the following channels:

• Live chat support on the 92pr Platform (available 24/7)
• Email: [email protected]

Please do not send sensitive documents (such as CNIC scans or passport copies) by email. All KYC document submissions must be made through the secure Verification section within your 92pr account dashboard.